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NOW

ServiceNow, Inc.

NYSE · Technology · Software - Application · US

$141.94
−2.51%
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Research · Sep 3, 2026

[NOW] ServiceNow Thesis 2026: Now Assist GenAI Bundle Tests Workflow Platform Premium Pricing

ServiceNow FY2025 revenue ~$13.4B (+22% YoY) with adj. operating margin expanding to 30% — sustained 22-24% revenue growth at expanding scale ($5.9B FY2021 → $13.4B FY2025) demonstrates operational discipline. Now Assist GenAI Pro Plus tier (~30% pricing premium over Pro) reached ~1,800+ Pro Plus customers with cumulative ACV ~$3B+ exiting FY2025 — fastest enterprise software product adoption ramp in ServiceNow history. RPO ~$26.5B (cRPO $11.5B at +19%) provides forward visibility. Customers $1M+ ACV: ~2,200 (up from ~1,890 FY2024). FY2026 thesis: Pro Plus continues scaling toward 25%+ customer base attaching at premium pricing → $5-7B Now Assist ARR by FY2027; international expansion ~30% of revenue +25%+; key competitive risks: Microsoft Copilot Studio bundled with M365/Dynamics, Salesforce Agentforce CRM displacement.

Research · Apr 23, 2026

NOW Q1: Subscription Revenue Guide Lifted to $15.77B With 21% Constant-Currency Growth

ServiceNow's Q1 2026 beat the high end of guidance across top-line and profitability. Full-year 2026 subscription revenue guide lifted to $15.74B-$15.78B (20.5-21% constant-currency growth). Q2 subscription revenue guided to $3.82B (21-21.5% YoY). 50% of net new business from non-seat-based hybrid pricing models. NOW Assist and Moveworks/Employee Works integration driving emerging-products outperformance.