Research · Sep 3, 2026
[NOW] ServiceNow Thesis 2026: Now Assist GenAI Bundle Tests Workflow Platform Premium Pricing
ServiceNow FY2025 revenue ~$13.4B (+22% YoY) with adj. operating margin expanding to 30% — sustained 22-24% revenue growth at expanding scale ($5.9B FY2021 → $13.4B FY2025) demonstrates operational discipline. Now Assist GenAI Pro Plus tier (~30% pricing premium over Pro) reached ~1,800+ Pro Plus customers with cumulative ACV ~$3B+ exiting FY2025 — fastest enterprise software product adoption ramp in ServiceNow history. RPO ~$26.5B (cRPO $11.5B at +19%) provides forward visibility. Customers $1M+ ACV: ~2,200 (up from ~1,890 FY2024). FY2026 thesis: Pro Plus continues scaling toward 25%+ customer base attaching at premium pricing → $5-7B Now Assist ARR by FY2027; international expansion ~30% of revenue +25%+; key competitive risks: Microsoft Copilot Studio bundled with M365/Dynamics, Salesforce Agentforce CRM displacement.