ServiceNow, Inc. (NOW) Earnings
ServiceNow, Inc. is expected to report next earnings on July 22, 2026 (in NaN days), with a consensus EPS estimate of $0.86. NOW has beaten EPS estimates in 6 of its last 12 reported quarters (average surprise +8.0% over the last four).
| Report date | EPS est | EPS actual | Surprise | Revenue | Rev. surprise |
|---|---|---|---|---|---|
| May 27, 2026 | $0.97 | $0.97 | +0.0% | $3.8B | +0.8% |
| Jan 28, 2026 | $0.89 | $0.92 | +4.0% | $3.6B | +1.1% |
| Oct 29, 2025 | $0.85 | $0.96 | +13.3% | $3.4B | +1.5% |
| Jul 23, 2025 | $0.71 | $0.82 | +14.7% | $3.2B | +3.0% |
| Apr 23, 2025 | $0.77 | $0.81 | +5.5% | $3.1B | +0.2% |
| Jan 29, 2025 | $0.73 | $0.73 | +0.5% | $3.0B | -0.2% |
| Oct 23, 2024 | $0.69 | $0.41 | -40.0% | $2.8B | +1.9% |
| Jul 24, 2024 | $0.56 | $0.63 | +10.8% | $2.6B | +0.8% |
| Jan 25, 2024 | $0.56 | $0.62 | +11.7% | $2.4B | +1.5% |
| Oct 25, 2023 | $0.51 | $0.23 | -54.2% | $2.3B | +0.6% |
| Jul 26, 2023 | $0.41 | $0.20 | -50.2% | $2.1B | +1.0% |
| Jan 25, 2023 | $0.40 | $0.15 | -63.4% | $1.9B | +0.1% |
Source: company filings + earnings calendar. For informational purposes only — not investment advice.
Earnings call summary
Q1 FY2026 · April 22, 2026
AI summary of management’s prepared remarks and analyst Q&A. For informational purposes only — not investment advice.
Management highlights
Q1 was a quarter of outstanding execution with results beating the high end of guidance across top-line and profitability metrics. NOW ASSIST continues to see strong demand driving outperformance in emerging products. Moveworks was integrated into Employee Works, launching as a unified AI front door with quick success. The company has a strong partner ecosystem with deep technical collaborations. The platform is AI native with context engine providing differentiation. Hybrid pricing model is gaining traction with 50% of net new business from non-seat-based models.
Guidance
For Q2, subscription revenues are expected between $3.815 billion and $3.820 billion, representing 21 to 21.5% year-over-year growth on a constant currency basis. CRPO growth is expected at 19.5% on a constant currency basis. For 2026, subscription revenues are raised to $15.735 billion to $15.775 billion, representing 20.5% to 21% year-over-year growth on a constant currency basis. Operating margin is expected at 31.5% and free cash flow margin at 35%.
Segment performance
Subscription revenue in Q1 was $3.671 billion, growing 19% year-over-year in constant currency and above the high end of guidance. RPO ended the quarter at approximately $27.7 billion, representing 23.5% year-over-year constant currency growth. Current RPO was $12.64 billion, representing 21% year-over-year constant currency growth, a 100 basis point beat versus guidance. Across workflows, there was broad-based demand with various deals in different segments. For example, technology workflows had 33 deals over a million, including five over five million.
Risks & headwinds
Geopolitical risks such as the conflict in the Middle East impacting on-prem deal timings and revenues. Integration risks with acquisitions like Armis, which may have near-term headwinds on margins.
Analyst Q&A
Q: Mark Murphy from JP Morgan asked about the impact of the Iran war on Q1 results and if deferrals would snap back.
A: Bill said there was a slight impact to Q2 guide due to on-prem deals in Middle East, but conversations are ongoing and full year guide was maintained.
Q: Brad Selnick from Deutsche Bank asked about ServiceNow's differentiation in agentic orchestration.
A: Bill and Amit said context from 22 years of data, 95 billion workflows, and context engine gives differentiation.
Q: Gabriela Borges from Goldman Sachs asked about customers negotiating down classic parts.
A: Bill said core is reinvigorated by AI, and Amit said platform is AI native so no pressure.
Q: Peter Weed from Alliance Bernstein asked about autonomous workforce strategy.
A: Peter was told about end-to-end resolution by AI specialists, reducing resolution time and expanding TAM.
Q: Keith Wise from Morgan Stanley asked about inorganic contribution and acceleration.
A: Bill said VESA and Paramin had tiny contribution, guide was held with Armis impact spelled out.
Q: Alex Zukin from Wolf Research asked about enterprise spending environment.
A: Bill said customers are excited about AI but confused, but ServiceNow's story is resonating.
Q: Samad Samana from Jefferies asked about changes in organization and priorities.
A: Bill said company is fired up, focused on revenue acceleration, and Krishna Gidwani is new CSO for M&A integration.
Q: Michael Turin from Wells Fargo asked about M&A feedback and guiding customers.
A: Bill said customers love acquisitions, Moveworks integration is successful, and Gina said guidance is prudent with upside from acquisitions.