ServiceNow, Inc.
- Open
- 142.08
- Day high
- 149.58
- Day low
- 141.69
- Prev close
- 144.71
- Volume
- 25.7M
- Mkt cap
- $153.0B
- P/E (TTM)
- 91.9
- EPS (TTM)
- $1.61
- P/B
- 12.2
- P/S
- 10.4
- Yield
- —
- Per share
- —
- ▼Insiders net selling -$362K over the last 3 months (0 open-market buys, 2 sales)
- 🏛Institutions accumulating (13F)
ServiceNow, Inc. (NOW) is a Technology company listed on NYSE. The stock is down 19% over the past year. Over the trailing 3 months, insiders filed 0 open-market buys and 2 sales (SEC Form 4). Drillr has 3 published research articles covering NOW.
ServiceNow, Inc. (NOW) financials & analyst ratings
Fundamentals (TTM)
Analyst consensus · 24 analysts
Source: exchange market data + company filings. Figures are trailing-twelve-month or as most recently reported. For informational purposes only — not investment advice.
NOW earnings date, history & EPS estimates
| Report date | EPS est | EPS actual | Surprise | Revenue | Rev. surprise |
|---|---|---|---|---|---|
| Aug 18, 2026 | $0.87 | $0.90 | +3.9% | $4.0B | +1.5% |
| May 27, 2026 | $0.97 | $0.97 | +0.0% | $3.8B | +0.8% |
| Jan 28, 2026 | $0.89 | $0.92 | +4.0% | $3.6B | +1.1% |
| Oct 29, 2025 | $0.85 | $0.96 | +13.3% | $3.4B | +1.5% |
| Jul 23, 2025 | $0.71 | $0.82 | +14.7% | $3.2B | +3.0% |
| Apr 23, 2025 | $0.77 | $0.81 | +5.5% | $3.1B | +0.2% |
| Jan 29, 2025 | $0.73 | $0.73 | +0.5% | $3.0B | -0.2% |
| Oct 23, 2024 | $0.69 | $0.41 | -40.0% | $2.8B | +1.9% |
| Jul 24, 2024 | $0.56 | $0.63 | +10.8% | $2.6B | +0.8% |
| Jan 25, 2024 | $0.56 | $0.62 | +11.7% | $2.4B | +1.5% |
| Oct 25, 2023 | $0.51 | $0.23 | -54.2% | $2.3B | +0.6% |
| Jul 26, 2023 | $0.41 | $0.20 | -50.2% | $2.1B | +1.0% |
NOW insider trading activity (SEC Form 4)
| Date | Insider | Type | Shares | Price |
|---|---|---|---|---|
| Aug 19, 2026 | Canney Jacqueline Pofficer: Chief People & AI Enblmt. Off. | Tax | 496 | $117.70 |
| Aug 19, 2026 | Fontaine Danielleofficer: Principal Accounting Officer | Tax | 168 | $117.70 |
| Aug 19, 2026 | McDermott William Rdirector, officer: Chairman & CEO | Tax | 2,236 | $117.70 |
| Aug 19, 2026 | Canney Jacqueline Pofficer: Chief People & AI Enblmt. Off. | Option | 970 | — |
| Aug 19, 2026 | Fontaine Danielleofficer: Principal Accounting Officer | Option | 485 | — |
| Aug 19, 2026 | Fipps Paulofficer: President, Global Customer Ops | Option | 300 | — |
| Aug 19, 2026 | Fipps Paulofficer: President, Global Customer Ops | Tax | 120 | $117.70 |
| Aug 19, 2026 | Fipps Paulofficer: President, Global Customer Ops | Tax | 136 | $117.70 |
| Aug 19, 2026 | McDermott William Rdirector, officer: Chairman & CEO | Option | 4,160 | — |
| Aug 19, 2026 | Mastantuono Ginaofficer: President and CFO | Option | 1,595 | — |
| Aug 19, 2026 | Mastantuono Ginaofficer: President and CFO | Tax | 858 | $117.70 |
| Aug 19, 2026 | Fipps Paulofficer: President, Global Customer Ops | Option | 340 | — |
| Aug 18, 2026 | Canney Jacqueline Pofficer: Chief People & AI Enblmt. Off. | Option | 3,566 | — |
| Aug 18, 2026 | Canney Jacqueline Pofficer: Chief People & AI Enblmt. Off. | Tax | 1,821 | $124.00 |
| Aug 18, 2026 | Fipps Paulofficer: President, Global Customer Ops | Tax | 444 | $124.00 |
Source: NOW SEC Form 4 filings, latest Aug 19, 2026. For informational purposes only — not investment advice.
See the full NOW insider & 13F page →NOW research & analysis
PANW, CRWD and the Software AI Capex Second Wave
Six of eight software names are above their 200-day MA as PANW posts FY26 Q3 strength and CRWD prints a second-wave beat.
PANWCRWDDDOGNOW Q1: Subscription Revenue Guide Lifted to $15.77B With 21% Constant-Currency Growth
ServiceNow's Q1 2026 beat the high end of guidance across top-line and profitability. Full-year 2026 subscription revenue guide lifted to $15.74B-$15.78B (20.5-21% constant-currency growth). Q2 subscription revenue guided to $3.82B (21-21.5% YoY). 50% of net new business from non-seat-based hybrid pricing models. NOW Assist and Moveworks/Employee Works integration driving emerging-products outperformance.
Which enterprise software vendors lose the most as Oracle shifts resources from apps to OCI?
Oracle's aggressive pivot to OCI, reflected in 32.7% forward revenue growth, reshapes enterprise software competition. Workday is most exposed due to direct product overlap, smallest scale, and thinnest margins (-43% stock return), while ServiceNow's platform-agnostic model and 20.9% growth make it the least disrupted.
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ServiceNow, Inc. company profile
Overview
ServiceNow, Inc. (NYSE:NOW) is a leading enterprise cloud computing company founded in 2004 and headquartered in Santa Clara, California. Originally known as Service-now.com, the company went public in 2012 and has evolved from a traditional IT service management provider into a comprehensive digital workflow automation platform. ServiceNow operates the Now Platform, which serves as the foundation for automating and streamlining business processes across enterprises worldwide through artificial intelligence, machine learning, and workflow orchestration technologies.
Business
ServiceNow operates in the enterprise software-as-a-service (SaaS) industry, providing cloud-based workflow automation solutions that help organizations digitize and streamline their business processes. The company's core offering is the Now Platform, a unified cloud platform that enables organizations to automate workflows, manage services, and integrate systems across their entire enterprise. The platform encompasses several key product categories that address different aspects of enterprise operations. IT Service Management (ITSM) represents ServiceNow's original and foundational offering, providing tools for managing IT helpdesk operations, incident resolution, change management, and asset tracking. This segment handles the traditional "back office" IT operations that keep organizations running smoothly. IT Operations Management (ITOM) extends beyond basic service management to provide comprehensive monitoring and management of IT infrastructure, including both physical and cloud-based systems. This includes performance analytics, configuration management, and automated remediation capabilities. The company has significantly expanded into Customer Workflows, which includes customer service management and field service management applications. These solutions help organizations manage customer interactions, support requests, and on-site service delivery. Employee Workflows encompasses human resources service delivery, workplace services, and employee self-service portals, essentially digitizing HR processes and employee experiences. ServiceNow's newer growth areas include Creator Workflows, which provides low-code/no-code development tools through the App Engine, allowing business users to build custom applications and workflows without extensive technical expertise. The company also offers Security Operations solutions that integrate with internal and third-party security tools to automate threat response and compliance management. Governance, Risk, and Compliance (GRC) products help organizations manage regulatory compliance, risk assessment, and governance processes across their operations. Additionally, ServiceNow provides industry-specific solutions tailored for sectors like healthcare, financial services, manufacturing, and government. While exact revenue breakdowns by segment aren't consistently disclosed, IT-related workflows (ITSM and ITOM) historically represent the largest portion of revenue, with Customer and Employee Workflows showing strong growth momentum. The newer Creator Workflows and AI-enhanced offerings are emerging as significant growth drivers, with AI-related products showing triple-digit growth rates in recent quarters.
Revenue model
ServiceNow operates primarily on a subscription-based software-as-a-service (SaaS) model, generating revenue through annual recurring subscriptions to its cloud platform. Customers typically sign multi-year contracts, with the company recognizing revenue ratably over the contract term. The business model is evolving to incorporate a hybrid subscription and consumption-based pricing approach, particularly for AI-enhanced features where customers pay a base subscription fee plus additional charges based on usage of AI agents and advanced capabilities. The company's primary customers are large enterprises, government agencies, and mid-market organizations across various industries including financial services, healthcare, manufacturing, telecommunications, and public sector. These organizations pay for platform access based on the number of users, specific workflow applications deployed, and increasingly, the consumption of AI-powered features. ServiceNow typically targets IT departments initially but expands to serve HR, customer service, security, and other business functions within the same organization. Revenue growth is driven by both new customer acquisition and expansion within existing accounts. The company reports strong "land and expand" metrics, with existing customers regularly adding new workflow applications and users. Annual Contract Value (ACV) expansion is a key growth driver, with many customers growing from initial IT deployments to organization-wide platform usage. Several factors positively impact ServiceNow's margins and growth potential. The increasing enterprise focus on digital transformation and automation creates strong demand for workflow platforms. The shift toward artificial intelligence adoption in enterprises provides opportunities for premium pricing on AI-enhanced features. Cloud migration trends favor SaaS platforms over on-premise solutions, expanding ServiceNow's addressable market. The company's ability to cross-sell multiple workflow applications to existing customers creates high customer lifetime value and improves unit economics. Conversely, margin pressures can arise from macroeconomic uncertainty causing customers to delay or reduce software spending. Increased competition from both established enterprise software vendors and specialized workflow automation companies could pressure pricing. Rising cloud infrastructure costs and the need for significant R&D investment in AI capabilities represent ongoing operational expense pressures. Additionally, as ServiceNow expands into new markets beyond its core IT focus, it faces established competitors with deep domain expertise, potentially requiring higher sales and marketing investments to gain market share.
Risks & safety
ServiceNow exhibits a strong financial position with moderate margin of safety, supported by robust cash generation and reasonable debt levels, though valuation metrics suggest limited downside protection. • Cash and Liquidity: $3.4 billion in cash and short-term investments as of Q1 2025, with strong free cash flow generation of $1.47 billion in the most recent quarter • Debt Position: Debt-to-equity ratio of 0.24, indicating conservative leverage with manageable debt service obligations • Cash Flow Strength: Operating cash flow of $1.68 billion in Q1 2025, demonstrating strong recurring revenue conversion to cash • Working Capital: Current ratio of 1.12, slightly above 1.0 but indicating tight working capital management • Valuation Concerns: Trading at 89x P/E ratio and 57x EV/EBITDA, representing significant premium valuations that offer limited margin of safety • Growth Dependency: High valuations require sustained high growth rates; any deceleration in growth could result in significant multiple compression • Market Position: Strong competitive position and recurring revenue model provide some downside protection, but not sufficient to offset valuation risk • Revenue Predictability: High percentage of recurring subscription revenue provides earnings visibility and cash flow stability • Customer Concentration: Diversified customer base across industries and geographies reduces concentration risk
Recent development
Over the past few years, ServiceNow has undergone a significant strategic transformation from a traditional IT service management company to an AI-powered enterprise workflow automation platform. The company's most substantial pivot has been its aggressive investment in artificial intelligence capabilities, launching Now Assist and Pro Plus AI offerings that embed generative AI across the platform. This AI transformation has shown remarkable traction, with AI-related revenue growing over 150% quarter-over-quarter and now representing a significant growth driver. ServiceNow has expanded its addressable market through the introduction of RaptorDB, a high-performance database solution that processes transactions 12x faster than traditional databases, and the Workflow Data Fabric that unifies business and technology data across enterprises. These innovations position the company to compete in broader data management and analytics markets beyond traditional workflow automation. The company has pursued strategic acquisitions to enhance its capabilities, including Moveworks for AI-driven workflow automation and Logic.ai to strengthen CRM capabilities. These acquisitions support ServiceNow's expansion into front-office solutions and customer-facing workflows, moving beyond its traditional back-office IT focus. A significant business model evolution has been the introduction of hybrid subscription and consumption-based pricing, particularly for AI features. This allows customers to maintain base subscriptions while paying additional fees based on their usage of AI agents and advanced capabilities, creating new revenue streams and better aligning pricing with customer value realization. ServiceNow has also strengthened its go-to-market approach through expanded partnerships with major cloud providers including Microsoft, Google Cloud, AWS, and Oracle, while developing industry-specific solutions for manufacturing, healthcare, financial services, and government sectors. The company launched the Government Transformation Suite and has seen particularly strong growth in federal, manufacturing, and healthcare verticals.
NOW company profile · for informational purposes only — not investment advice.
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