Twilio Inc.
- Open
- 202.05
- Day high
- 209.80
- Day low
- 200.05
- Prev close
- 206.70
- Volume
- 2.4M
- Mkt cap
- $31.4B
- P/E (TTM)
- 304.1
- EPS (TTM)
- $0.68
- P/B
- 4.0
- P/S
- 5.9
- Yield
- —
- Per share
- —
- ▼Insiders net selling -$341.8M over the last 3 months (0 open-market buys, 35 sales)
- 🏛Institutions mixed (13F)
Twilio Inc. (TWLO) is a Communication Services company listed on NYSE. The stock is up 58% over the past year. Over the trailing 3 months, insiders filed 0 open-market buys and 35 sales (SEC Form 4). Drillr has 3 published research articles covering TWLO.
Twilio Inc. (TWLO) financials & analyst ratings
Fundamentals (TTM)
Analyst consensus · 15 analysts
Source: exchange market data + company filings. Figures are trailing-twelve-month or as most recently reported. For informational purposes only — not investment advice.
TWLO earnings date, history & EPS estimates
| Report date | EPS est | EPS actual | Surprise | Revenue | Rev. surprise |
|---|---|---|---|---|---|
| Apr 30, 2026 | $1.27 | $1.50 | +18.1% | $1.4B | +4.7% |
| Feb 12, 2026 | $1.24 | $1.33 | +7.3% | $1.4B | +6.2% |
| Oct 30, 2025 | $1.07 | $1.25 | +16.8% | $1.3B | +3.8% |
| Aug 7, 2025 | $1.05 | $1.19 | +13.3% | $1.2B | +3.4% |
| May 1, 2025 | $0.96 | $1.14 | +19.0% | $1.2B | +2.9% |
| Feb 13, 2025 | $0.99 | $1.00 | +1.0% | $1.2B | +1.0% |
| Oct 30, 2024 | $0.86 | $1.02 | +18.9% | $1.1B | +3.6% |
| Aug 1, 2024 | $0.73 | $0.87 | +18.9% | $1.1B | +1.9% |
| Feb 14, 2024 | $0.57 | $0.86 | +50.9% | $1.1B | +3.2% |
| Feb 15, 2023 | $-0.09 | $0.22 | +344.4% | $1.0B | +2.4% |
| Nov 3, 2022 | $-0.39 | $-0.27 | +30.8% | $983M | +1.0% |
| Aug 4, 2022 | $-0.20 | $-0.11 | +45.0% | $943M | +2.4% |
TWLO insider trading activity (SEC Form 4)
| Date | Insider | Type | Shares | Price |
|---|---|---|---|---|
| Jul 8, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 2,300 | $210.08 |
| Jul 8, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 4,434 | $211.26 |
| Jul 8, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 1,000 | $208.48 |
| Jul 8, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 2,773 | $206.99 |
| Jul 8, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 1,060 | $213.25 |
| Jul 8, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 2,891 | $212.36 |
| Jul 7, 2026 | Viggiano Aidanofficer: Chief Financial Officer | Sell | 8,528 | $205.43 |
| Jul 2, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 1,560 | $202.49 |
| Jul 2, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 3,231 | $200.20 |
| Jul 2, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 74 | $203.88 |
| Jul 2, 2026 | Viggiano Aidanofficer: Chief Financial Officer | Sell | 2,779 | $201.30 |
| Jul 2, 2026 | Shipchandler Khozemadirector, officer: Chief Executive Officer | Sell | 1,950 | $199.24 |
| Jul 2, 2026 | Viggiano Aidanofficer: Chief Financial Officer | Sell | 2,430 | $202.97 |
| Jul 2, 2026 | Viggiano Aidanofficer: Chief Financial Officer | Sell | 2,304 | $200.28 |
| Jul 2, 2026 | Viggiano Aidanofficer: Chief Financial Officer | Sell | 1,340 | $199.27 |
Source: TWLO SEC Form 4 filings, latest Jul 8, 2026. For informational purposes only — not investment advice.
See the full TWLO insider & 13F page →TWLO research & analysis
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NICE dominates enterprise-wide CCaaS vendor switches — particularly in financial services — with 66% gross margins and 22% operating margins, while Five9 wins mid-market and BPO deals at faster growth rates but thinner margins. At 5.3x forward P/E, Five9 is a turnaround bet; NICE at 11x forward earnings is the quality compounder in a market where Amazon Connect looms as the disruptive low-cost entrant.
FIVNNICEAMZNDoes Twilio or Amazon Connect pose a bigger substitution threat to Five9 and NICE than each other?
Amazon Connect poses a greater substitution threat to Five9 and NICE than Twilio due to AWS's enterprise distribution advantage, AI infrastructure dominance, and disruptive per-minute pricing model. Five9 is more vulnerable than NICE given its narrower product suite and $33M operating income vs. NICE's $660M, leaving less room to invest defensively against platform giants.
AMZNFIVNNICEWho Wins the $500B Contact Center AI Disruption — NICE, Salesforce, or the New Entrants?
The $500B contact center market is undergoing structural disruption as AI agents replace human representatives at scale, creating a clear opportunity for cloud CCaaS and infrastructure providers. NICE and Salesforce lead the field with defensible AI platforms and strong profitability, while Five9 faces a binary outcome and Twilio offers durable infrastructure exposure across the broader AI agent ecosystem.
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Twilio Inc. company profile
Overview
Twilio Inc. (NYSE:TWLO) is a cloud communications platform company founded in 2008 and headquartered in San Francisco, California. The company went public in June 2016 and has established itself as a leading provider of communication APIs that enable developers to integrate voice, messaging, video, and email capabilities into their applications. Twilio serves as the backbone for customer engagement across thousands of companies worldwide, from startups to Fortune 500 enterprises, facilitating billions of interactions annually through its cloud-based platform.
Business
Twilio operates in the Communications Platform-as-a-Service (CPaaS) industry, providing cloud-based communication infrastructure that allows businesses to programmatically send and receive communications through various channels. The company's core offering revolves around Application Programming Interfaces (APIs) - essentially software building blocks that developers can use to add communication features to their applications without building the underlying infrastructure from scratch. The company operates two main business segments. The Communications segment represents approximately 94% of total revenue and provides APIs for messaging (SMS, WhatsApp, RCS), voice calling, video, and email services. This segment uses primarily usage-based pricing, where customers pay based on the volume of messages sent, minutes of voice calls, or other communication activities. The Segment business accounts for roughly 6% of revenue and offers customer data platform services that help companies collect, unify, and activate customer data for personalized marketing and engagement. To understand Twilio's role, imagine a food delivery app that needs to send SMS notifications to customers about their order status, or a ride-sharing service that enables voice calls between drivers and passengers without revealing personal phone numbers. Instead of building their own telecommunications infrastructure, these companies use Twilio's APIs to embed these communication features directly into their applications. Twilio handles the complex backend infrastructure, carrier relationships, and regulatory compliance, while developers simply make API calls to trigger communications. The platform serves as critical infrastructure for the modern digital economy, particularly as artificial intelligence applications increasingly require voice and messaging capabilities. Recent growth has been driven by AI companies building conversational agents and voice-enabled applications, with over 9,000 AI companies and 90% of Forbes' top 50 AI startups utilizing Twilio's services.
Competitive moat
Twilio's competitive moat is moderately strong but faces increasing pressure from multiple directions. The company's primary advantages stem from its comprehensive API ecosystem, extensive global carrier relationships, and developer-focused platform that has achieved significant network effects. Twilio has built deep integrations with telecommunications carriers worldwide, navigating complex regulatory requirements and maintaining high reliability standards that would be difficult and expensive for competitors to replicate quickly. The company benefits from high switching costs once developers integrate Twilio's APIs into their applications, as changing communication providers requires significant engineering effort and potential service disruption. Twilio's platform handles billions of interactions annually, providing valuable scale advantages and data insights that improve service quality and fraud detection capabilities. However, this moat faces several challenges. Cloud hyperscalers like Amazon Web Services, Microsoft Azure, and Google Cloud are increasingly offering competing communication services with the advantage of bundled pricing and existing customer relationships. These platforms can afford to price aggressively and offer communications as a loss leader to drive adoption of their broader cloud services. Specialized competitors in messaging (like Sinch) and voice services continue to emerge with focused offerings that may provide better pricing or features in specific use cases. The rise of AI and automation presents both opportunity and threat - while AI companies are driving significant usage growth, they also have the technical sophistication to potentially build their own communication infrastructure or switch providers more easily. Additionally, as communication APIs become more commoditized, differentiation increasingly depends on higher-level features and integrations rather than basic infrastructure, requiring continuous innovation investment. Twilio's moat is strongest in complex, multi-channel communication scenarios where its platform breadth provides clear value, but weakest in simple, high-volume use cases where price becomes the primary differentiator.
Risks & safety
Twilio demonstrates a strong financial position with solid liquidity and manageable debt levels, though trading at elevated valuation multiples. • Liquidity and Solvency: Strong cash position of $467 million plus current assets of $3.47 billion versus current liabilities of $726 million, providing a healthy current ratio of 4.78. Free cash flow positive at $191 million quarterly with operating cash flow of $191 million, indicating sustainable operations. • Debt Management: Conservative debt-to-equity ratio of 0.14, indicating minimal financial leverage and low solvency risk. Total liabilities of $1.81 billion against total assets of $9.81 billion provide substantial cushion. • Valuation Concerns: Trading at elevated multiples with EV/EBITDA of 53.8x and price-to-book ratio of 1.88, suggesting limited margin of safety from a valuation perspective. Graham number of $12.38 indicates potential overvaluation at current levels. • Profitability Trajectory: Recently achieved GAAP operating profitability with improving margins, though net income remains modest at $20 million quarterly. Return on equity of 0.25% indicates early stages of profitable growth. • Other Considerations: Dollar-based net expansion rate of 107% demonstrates customer growth and retention, while the $2 billion share repurchase authorization provides capital return optionality.
Recent development
Over the past few years, Twilio has undergone significant strategic transformation focused on achieving profitability while positioning for AI-driven growth. The company has implemented operational discipline measures including substantial reductions in stock-based compensation from over 20% of revenue to current levels around 15%, workforce optimization, and improved sales efficiency through AI-powered lead qualification and customer support automation. Product innovation has centered heavily on AI integration across the platform. Key developments include the launch of Conversation Relay for AI voice agents, partnerships with companies like OpenAI and ElevenLabs for natural language processing, and Voice Intelligence products that analyze call recordings using AI. The company has positioned itself as infrastructure for the AI revolution, with over 9,000 AI companies now using Twilio services and 90% of Forbes' top 50 AI startups building on the platform. The company has made strategic pivots in its go-to-market approach, emphasizing self-service channels, ISV partnerships, and cross-selling between its Communications and Segment businesses. Twilio has also expanded into premium messaging channels like RCS (Rich Communication Services) and enhanced WhatsApp capabilities, moving beyond basic SMS to higher-value communication formats. Regarding the Segment business, Twilio has conducted comprehensive reviews and focused on improving time-to-value for customers, enhancing data warehouse interoperability, and working toward breakeven profitability by Q2 2025. The company has also authorized a $2 billion share repurchase program, signaling confidence in its cash generation capabilities and commitment to returning capital to shareholders while targeting 50% of annual free cash flow for shareholder returns.
TWLO company profile · for informational purposes only — not investment advice.
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