IMXI

• Retail: Despite challenging market conditions, total principal amount sent was up 4% year-over-year. The company protected margins, made smart targeted investments, optimized at the ZIP code level, improved transaction processing time from 20 seconds to 9 seconds, and achieved a 99.995% uptime. • Digital: Digital transactions grew just under 70% year-over-year in Q1. The company invested more in digital marketing than any past quarter, customer acquisition costs were better than projected, and customer retention was strong. Wires as a service pipeline continued to expand. • Cost: Salaries and benefits were up only 1% from a year ago. Incurred $0.3 million restructuring charges. Selling, general and administrative expenses were up due to increased digital marketing spend, but cost and efficiency disciplines were maintained.

• Revised full-year guidance: No quarterly guidance provided. Full year revenue expected to be $634.9 million to $654.2 million, diluted EPS $1.53 to $1.65, adjusted diluted EPS $1.86 to $2.02, and adjusted EBITDA $103.6 million to $106.8 million. • Expect digital business to continue scaling, and retail to recover as market conditions improve, with lapping of easier numbers in the second half of the year.

Total revenue for the quarter was $144.3 million. The retail business saw total principal amount sent up 4% year-over-year, though transactions sent decreased. Digital transactions grew just under 70% year-over-year in Q1. Wire transfer and money order fees net accounted for $120.2 million, down year-over-year. Foreign exchange income contributed $20.2 million. Service charges from agents and banks were $93.8 million, down from the previous year.

• Market dynamics: Economic, political, and immigration backdrops present challenges to the business model. Consumer behavior shift with larger principal amounts sent less often impacts results. • Competitive landscape: Uncertainty around pricing rationality in the industry and potential competitive actions from other players.

Q: About near-term trends in retail versus digital and March-April trends.

A: Digital grew approximately 80% in April. Retail is still struggling but the underlying market is strong. Expect retail to recover and digital to continue high growth.

Q: On the trajectory of full-year revenue growth and margin improvement.

A: Digital business scaling drives revenue, retail to recover as market improves, and lapping of easier numbers in the second half of the year.

Q: On retention in retail and digital.

A: Retail acquisition occurs through retailers. Digital retention is slightly better despite increased marketing investment.

Q: On incremental investment in digital.

A: Full systems go for digital, as it is profitable and wires as a service is a positive for the digital business.

Q: On the impact of principal amount and transaction dynamic.

A: The mix of transactions is different, volume is present but the mix affected results, with approximately $2-3 million more EBITDA if amounts were normalized.

Q: On pricing rationality in the industry.

A: Some private equity-owned providers pull back, Intermex is competitive price-wise, and uses price as an attacking mechanism where needed.