The Western Union Company Q4 FY2025 earnings call

CEO Devin McGranahan discussed the Beyond strategy, digital-first consumer services, and various business segments' performance. CFO Matt Cagwin talked about full year and fourth quarter results, adjusted revenue, operating margin, EPS, and consumer services, branded digital, and retail business performance. Highlighted investments in technology, agent partnerships, and digital asset strategy.

Fourth quarter revenue was $1,000,000,000. Adjusted revenue declined 5% year over year. Consumer money transfer transactions were down 2.5% in the quarter. Branded digital business increased transactions 13% and adjusted revenue by 6% in the quarter. Consumer Services adjusted revenue was up 26% in the quarter and roughly 30% for the full year, with travel money and bill payments driving growth. The Americas retail business faced headwinds, but some corridors showed improvement. Consumer services expected to have strong 2026 with travel money revenue approaching $150,000,000.

2026 adjusted revenue outlook is 6% to 9% growth inclusive of Intermex (expected to close in second quarter). Adjusted EPS expected between $1.75 to $1.85. Assumes refinancing of existing notes and stock repurchases.

Global human capital mobility shifts, U.S. remittance tax impact, market competition changes, geopolitical events affecting migration patterns and business operations.

Q: On 2026 outlook and Intermex trends, A: Matt Cagwin discussed lapping comps and Intermex contribution.

Q: On retail agent wins, A: Devin McGranahan and Matt Cagwin talked about exclusive deals, pipeline, and economics.

Q: On digital transaction growth, A: Devin McGranahan and Matt Cagwin discussed Middle East opportunities and spread.

Q: On Intermex accretion and stablecoin, A: Matt Cagwin and Devin McGranahan talked about accretion target and stablecoin strategy.

Q: On customer acquisition flattening, A: Devin McGranahan discussed competitive environment and go-to-market shift.

Q: On U.S. vs European retail, A: Devin McGranahan talked about Intermex's role in U.S. model transformation.

Q: On consumer services growth and Intermex, A: Matt Cagwin talked about consumer services growth drivers and Intermex's impact on organic growth