TTEC Holdings, Inc.
- Open
- 2.08
- Day high
- 2.20
- Day low
- 2.04
- Prev close
- 2.09
- Volume
- 533K
- Mkt cap
- $103M
- P/E (TTM)
- —
- EPS (TTM)
- —
- P/B
- 1.2
- P/S
- 0.0
- Yield
- —
- Per share
- —
TTEC Holdings, Inc. (TTEC) is a Technology company listed on NASDAQ. The stock is down 57% over the past year. Drillr has 3 published research articles covering TTEC.
TTEC Holdings, Inc. (TTEC) financials & analyst ratings
Fundamentals (TTM)
Source: exchange market data + company filings. Figures are trailing-twelve-month or as most recently reported. For informational purposes only — not investment advice.
TTEC earnings date, history & EPS estimates
| Report date | EPS est | EPS actual | Surprise | Revenue | Rev. surprise |
|---|---|---|---|---|---|
| May 8, 2026 | $0.25 | $0.15 | -40.0% | $496M | +0.5% |
| Nov 6, 2025 | $0.25 | $0.12 | -52.0% | $519M | +0.9% |
| Aug 7, 2025 | $0.24 | $0.22 | -8.3% | $514M | +3.5% |
| May 8, 2025 | $0.24 | $0.28 | +16.7% | $534M | +7.9% |
| Feb 27, 2025 | $0.21 | $0.19 | -9.5% | $567M | -1.4% |
| Aug 8, 2024 | $0.29 | $0.14 | -51.7% | $534M | -3.4% |
| Feb 29, 2024 | $0.39 | $0.37 | -5.1% | $625M | -0.2% |
| Aug 3, 2023 | $0.48 | $0.55 | +14.6% | $600M | -1.6% |
| May 3, 2023 | $0.47 | $0.78 | +66.0% | $633M | +4.5% |
| Feb 27, 2023 | $0.74 | $0.89 | +20.3% | $658M | +4.6% |
| Nov 9, 2022 | $0.61 | $0.74 | +21.3% | $592M | +2.2% |
| May 4, 2022 | $1.02 | $1.08 | +5.9% | $589M | +2.6% |
TTEC insider trading activity (SEC Form 4)
| Date | Insider | Type | Shares | Price |
|---|---|---|---|---|
| Jul 2, 2026 | McLean Margaret Bofficer: Chief Legal & Risk Officer | Option | 844 | — |
| Jul 2, 2026 | BROWN CHRISTOPHER (JOHN)officer: President, TTEC Digital | Option | 752 | — |
| Jul 2, 2026 | BROWN CHRISTOPHER (JOHN)officer: President, TTEC Digital | Tax | 217 | $2.10 |
| Jul 2, 2026 | McLean Margaret Bofficer: Chief Legal & Risk Officer | Tax | 243 | $2.10 |
| Jun 2, 2026 | McLean Margaret Bofficer: Chief Legal & Risk Officer | Tax | 2,698 | $2.72 |
| Jun 2, 2026 | BROWN CHRISTOPHER (JOHN)officer: President, TTEC Digital | Tax | 2,328 | $2.72 |
| Jun 2, 2026 | McLean Margaret Bofficer: Chief Legal & Risk Officer | Option | 9,383 | — |
| Jun 2, 2026 | BROWN CHRISTOPHER (JOHN)officer: President, TTEC Digital | Option | 8,096 | — |
| Jun 2, 2026 | Wagers Kenneth R IIIofficer: CHIEF FINANCIAL OFFICER | Option | 12,064 | — |
| Jun 2, 2026 | Wagers Kenneth R IIIofficer: CHIEF FINANCIAL OFFICER | Tax | 4,611 | $2.72 |
| May 26, 2026 | Frerichs Robert Ndirector | Grant | 70,896 | — |
| May 26, 2026 | LOFTEN GINAdirector | Grant | 70,896 | — |
| May 26, 2026 | Anenen Stevendirector | Grant | 70,896 | — |
| May 26, 2026 | Holtzman Marcdirector | Option | 36,965 | — |
| May 26, 2026 | Anenen Stevendirector | Option | 36,965 | — |
Source: TTEC SEC Form 4 filings, latest Jul 2, 2026. For informational purposes only — not investment advice.
See the full TTEC insider & 13F page →TTEC research & analysis
AI Agents vs. Human Contact Centers: Mapping the Winners and Losers Across a $500B Market
AI agents are restructuring the $500B contact center market, creating clear winners (cloud platform vendors like NICE, Five9, and Salesforce) and losers (BPO operators like Concentrix and TTEC whose human-labor model is under structural assault). NICE leads on profitability and AI product maturity at an undemanding valuation; TTEC and Concentrix face secular headcount displacement with limited credible AI pivots.
NICEFIVNCRMCan Contact Center BPOs Pivot to AI Services Before Volume Erosion Becomes Structural?
AI agents are automating the routine interactions that have supported BPO headcount models for decades, with Salesforce AgentForce and NICE Enlighten now deployed at enterprise scale. Among legacy BPOs, Concentrix and TTEC show acute financial distress from volume erosion and leverage, while TaskUs offers the most credible pivot into AI services — trading at just 7x forward earnings despite 19% revenue growth. NICE remains the highest-conviction CCaaS infrastructure play as contact centers modernize.
CNXCTASKNICEHow Fast Is AI Agent Adoption Eroding BPO Contract Volumes at Concentrix and TTEC?
AI agent adoption is creating measurable, differentiated damage across the BPO and contact center software sector. Concentrix and TTEC have each taken multiple goodwill impairments signaling permanent franchise devaluation, LivePerson's revenue is collapsing 23% annually as its conversational AI middleware is displaced by native platform integrations, while TaskUs is the structural outlier — growing 19% TTM by pivoting to AI training services that benefit from the same AI wave threatening its peers.
CNXCLPSNTASK
TTEC Holdings, Inc. company profile
Overview
TTEC Holdings, Inc. (NASDAQ:TTEC) is a customer experience technology and services company founded in 1982 and headquartered in Englewood, Colorado. Originally known as TeleTech Holdings, Inc., the company rebranded to TTEC in 2018 to better reflect its evolution from a traditional call center operator to a comprehensive customer experience solutions provider. TTEC operates globally with facilities across the United States, Europe, Asia-Pacific, and Latin America, serving clients in automotive, communications, financial services, healthcare, technology, and other industries. The company has undergone significant transformation in recent years, pivoting from labor-intensive contact center operations toward AI-enabled digital customer experience solutions while maintaining its managed services business.
Business
TTEC operates in the customer experience (CX) industry, which encompasses the technologies, services, and strategies companies use to interact with and support their customers across multiple touchpoints. The customer experience industry has evolved from traditional call centers to sophisticated omnichannel operations that integrate voice, chat, email, social media, and digital self-service capabilities. The company operates through two primary business segments: **TTEC Digital** represents approximately 21% of total revenue and focuses on designing, building, and operating digital customer experience solutions. This segment provides Customer Experience as a Service (CXaaS) technology platforms that integrate customer relationship management systems, data analytics, artificial intelligence, and automation tools. The Digital segment offers both recurring managed services (which represent about 65% of Digital's revenue) and professional services for implementing CX technology solutions. These solutions help clients orchestrate customer journeys, analyze customer data, and deploy AI-powered tools like chatbots, voice analytics, and predictive customer insights. **TTEC Engage** represents approximately 79% of total revenue and provides traditional managed customer service operations, commonly known as Business Process Outsourcing (BPO). This segment delivers omnichannel customer care, technical support, sales, and back-office services on behalf of client companies. Services include handling customer inquiries via phone, chat, and email; processing orders and returns; providing technical troubleshooting; conducting customer acquisition campaigns; and specialized services like content moderation and fraud management. The Engage segment operates contact centers globally and increasingly leverages offshore locations to provide cost-effective service delivery. Both segments are increasingly incorporating artificial intelligence and automation technologies to improve efficiency, reduce costs, and enhance service quality. The company serves clients across diverse industries, with significant exposure to healthcare, financial services, technology, automotive, and government sectors.
Revenue model
TTEC generates revenue through multiple business models across its two segments. The **Digital segment** operates on both recurring subscription-based revenue from managed CX technology platforms and project-based professional services fees for implementing and customizing digital solutions. Clients pay ongoing fees for hosted CX platforms, data analytics services, and AI-powered tools, while also engaging TTEC for consulting and implementation projects. The **Engage segment** primarily operates on a cost-plus pricing model where clients pay for outsourced customer service operations based on volume metrics such as minutes handled, tickets resolved, or full-time equivalent staff deployed. Revenue is typically structured through multi-year contracts with defined service level agreements. Some contracts include performance-based incentives tied to customer satisfaction scores, first-call resolution rates, or other quality metrics. TTEC's paying customers are primarily large enterprise clients across various industries. In healthcare, clients include insurance companies and healthcare providers who outsource member services and claims processing. Financial services clients outsource customer support, fraud management, and account servicing. Technology companies engage TTEC for technical support, customer onboarding, and retention services. Government agencies contract for citizen services and program administration support. Several factors influence TTEC's margins and profitability. **Positive margin drivers** include the company's ongoing shift toward higher-margin Digital services, increased use of AI and automation to improve productivity, expansion of offshore delivery capabilities in lower-cost geographies, and the ability to cross-sell additional services to existing clients. The recurring nature of many contracts provides revenue stability and predictability. **Negative margin pressures** include intense competition in the BPO industry leading to pricing pressure, high employee turnover requiring continuous recruitment and training costs, client demands for cost reductions during economic downturns, and the need for ongoing technology investments to remain competitive. Macroeconomic factors such as labor shortages, wage inflation, and economic uncertainty can cause clients to reduce service volumes or delay new projects. Additionally, the company faces foreign exchange risks due to its global operations and must navigate varying labor regulations across different countries.
Competitive moat
TTEC's competitive moat is relatively modest and faces ongoing pressure from industry dynamics. The company's primary defensive characteristics stem from **client switching costs** and **operational scale**, but these advantages are not particularly durable. The strongest element of TTEC's moat lies in the high switching costs associated with customer experience operations. Once a client integrates TTEC's services into their customer support infrastructure, changing providers requires significant time, cost, and operational disruption. Clients must retrain new staff on their specific processes, migrate customer data, and risk service quality degradation during transitions. Long-term contracts (typically 3-5 years) provide some revenue stability and create natural barriers to client defection. TTEC also benefits from **operational scale advantages** through its global delivery network spanning multiple countries and time zones. This geographic diversification allows the company to provide 24/7 coverage, leverage labor cost arbitrage, and offer business continuity through redundant facilities. The company's investments in AI and automation tools provide some technological differentiation, though these capabilities are increasingly commoditized as competitors adopt similar technologies. However, TTEC's moat faces significant **competitive threats**. The customer experience industry has low barriers to entry, with numerous competitors ranging from large multinational firms like Accenture and Cognizant to regional specialists and emerging AI-powered platforms. Many services TTEC provides are becoming increasingly commoditized, leading to pricing pressure and margin compression. The rise of AI-powered customer service tools and chatbots threatens to reduce demand for traditional human-based support services. **Technological disruption** represents the most significant long-term threat to TTEC's business model. As AI becomes more sophisticated, companies may choose to bring customer service operations in-house using automated tools rather than outsourcing to third-party providers. Additionally, the company's heavy reliance on labor-intensive operations makes it vulnerable to wage inflation and talent shortages in key markets. Overall, while TTEC has some defensive characteristics, its moat is narrow and faces ongoing erosion from competitive and technological forces. The company's success depends largely on execution, cost management, and successful adaptation to changing industry dynamics rather than sustainable competitive advantages.
Risks & safety
TTEC's margin of safety appears concerning based on current financial metrics and operational challenges. **Liquidity and Solvency Concerns:** - Cash position of $85 million against $334 million in current liabilities provides limited cushion - Debt-to-equity ratio of 3.77 indicates high leverage and financial risk - Negative free cash flow of -$104 million in FY 2024 demonstrates cash burn - Operating cash flow turned negative at -$59 million in FY 2024, down from +$145 million in FY 2023 **Valuation Metrics:** - Price-to-earnings ratio of 1.8 appears attractive but reflects recent profitability struggles - Price-to-book ratio of 0.56 suggests potential asset value, though book value may not reflect economic reality - EV/EBITDA of 5.1 based on Q1 2025 appears reasonable if earnings stabilize **Other Considerations:** - Revenue declining from $2.46 billion in FY 2022 to $2.21 billion in FY 2024 - Significant goodwill and intangible assets on balance sheet create potential impairment risk - High debt levels limit financial flexibility during economic downturns - Dependence on client retention with recent large client losses impacting revenue stability
Recent development
Over the past few years, TTEC has undergone significant strategic transformation focused on three key areas: diversification, digital innovation, and operational optimization. **Diversification Strategy:** The company has actively pursued client diversification to reduce dependence on large customers, successfully adding over 100 new client relationships in recent years with particular focus on enterprise accounts. Geographic diversification has accelerated through offshore expansion, with new delivery centers established in South Africa, Honduras, Thailand, Malaysia, and other locations. TTEC now operates with approximately 43% headcount growth in new offshore geographies, targeting a 50/50 mix of onshore and offshore delivery to optimize costs while maintaining service quality. **AI and Digital Innovation:** TTEC has significantly accelerated its artificial intelligence initiatives, with over 150 AI projects currently underway across the Digital segment and AI tools implemented for more than 75% of Engage associates. The company has developed proprietary AI-enabled solutions including TTEC RealSkill for workforce optimization, TTEC Addi for customer insights, and various automation tools for call transcript processing and language translation. Strategic partnerships with hyperscaler cloud providers have enhanced the company's AI and CX technology capabilities. **Operational Optimization:** Facing margin pressure and revenue headwinds, TTEC has implemented comprehensive cost optimization initiatives targeting $30 million in annualized savings by 2025. These efforts include streamlining operations, leveraging offshore capabilities, optimizing talent utilization across platforms, and implementing AI-driven efficiency improvements. The company has also strengthened its leadership team across various verticals and operational functions to improve execution and client relationships. **Market Positioning:** TTEC has evolved its positioning from a traditional BPO provider to a comprehensive customer experience partner, emphasizing its ability to integrate technology solutions with managed services. The company has expanded its partner ecosystem with over a dozen CX technology partnerships and has been recognized with multiple industry awards for its AI solutions and workplace culture across 15 geographies.
TTEC company profile · for informational purposes only — not investment advice.
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