Five9, Inc.
- Open
- 25.80
- Day high
- 25.80
- Day low
- 25.04
- Prev close
- 24.93
- Volume
- 1.7M
- Mkt cap
- $1.9B
- P/E (TTM)
- 34.6
- EPS (TTM)
- $0.74
- P/B
- 2.3
- P/S
- 1.7
- Yield
- —
- Per share
- —
- ▼Insiders net selling -$2.0M over the last 3 months (0 open-market buys, 16 sales)
- 🏛Institutions mixed (13F)
Five9, Inc. (FIVN) is a Technology company listed on NASDAQ. The stock is down 11% over the past year. Over the trailing 3 months, insiders filed 0 open-market buys and 16 sales (SEC Form 4). Drillr has 9 published research articles covering FIVN.
Five9, Inc. (FIVN) financials & analyst ratings
Fundamentals (TTM)
Analyst consensus · 7 analysts
Source: exchange market data + company filings. Figures are trailing-twelve-month or as most recently reported. For informational purposes only — not investment advice.
FIVN earnings date, history & EPS estimates
| Report date | EPS est | EPS actual | Surprise | Revenue | Rev. surprise |
|---|---|---|---|---|---|
| Apr 30, 2026 | $0.69 | $0.76 | +10.1% | $305M | +1.8% |
| Feb 19, 2026 | $0.79 | $0.80 | +1.3% | $300M | +0.3% |
| Nov 6, 2025 | $0.73 | $0.78 | +6.8% | $286M | -4.1% |
| Jul 31, 2025 | $0.65 | $0.76 | +16.9% | $283M | -0.7% |
| May 1, 2025 | $0.48 | $0.62 | +29.2% | $280M | +1.6% |
| Feb 20, 2025 | $0.70 | $0.78 | +11.4% | $279M | +4.1% |
| Nov 7, 2024 | $0.58 | $0.67 | +15.5% | $264M | -1.3% |
| Aug 8, 2024 | $0.43 | $0.52 | +20.9% | $252M | +2.8% |
| May 2, 2024 | $0.38 | $0.48 | +26.3% | $247M | +0.0% |
| Feb 21, 2024 | $0.48 | $0.61 | +27.1% | $239M | +0.4% |
| Nov 2, 2023 | $0.43 | $0.52 | +20.9% | $230M | +2.5% |
| May 4, 2023 | $0.24 | $0.41 | +70.8% | $218M | +5.1% |
FIVN insider trading activity (SEC Form 4)
| Date | Insider | Type | Shares | Price |
|---|---|---|---|---|
| Jun 8, 2026 | Lee Bryan Mofficer: Chief Financial Officer | Sell | 4,313 | $24.81 |
| Jun 8, 2026 | Dignan Andyofficer: President | Sell | 2,400 | $24.15 |
| Jun 8, 2026 | Meriweather Tiffany N.officer: Chief Admin. & Legal Officer | Sell | 9,526 | $24.81 |
| Jun 8, 2026 | Dignan Andyofficer: President | Sell | 3,073 | $24.25 |
| Jun 8, 2026 | Tuckness Matthew E.officer: Chief Revenue Officer | Sell | 8,645 | $24.81 |
| Jun 8, 2026 | Lee Bryan Mofficer: Chief Financial Officer | Sell | 6,107 | $25.13 |
| Jun 8, 2026 | Lee Bryan Mofficer: Chief Financial Officer | Sell | 1,406 | $25.69 |
| Jun 8, 2026 | Lee Bryan Mofficer: Chief Financial Officer | Sell | 4,794 | $24.16 |
| Jun 8, 2026 | Kozanian Panosofficer: EVP, Product Engineering | Sell | 5,869 | $24.81 |
| Jun 8, 2026 | Lee Bryan Mofficer: Chief Financial Officer | Sell | 1,511 | $24.25 |
| Jun 8, 2026 | Mansharamani Leenaofficer: SVP, Chief Accounting Officer | Sell | 2,556 | $24.81 |
| Jun 8, 2026 | Dignan Andyofficer: President | Sell | 545 | $25.68 |
| Jun 8, 2026 | Dignan Andyofficer: President | Sell | 2,700 | $25.07 |
| Jun 8, 2026 | Dignan Andyofficer: President | Sell | 2,558 | $24.81 |
| May 22, 2026 | Iskow Juliedirector | Grant | 8,972 | — |
Source: FIVN SEC Form 4 filings, latest Jun 8, 2026. For informational purposes only — not investment advice.
See the full FIVN insider & 13F page →FIVN research & analysis
The 2027 CCaaS AI Inflection: Ranking NICE, Five9, and Verint on Agent Monetization Readiness
NICE leads the 2027 CCaaS AI inflection ranking on the strength of its $2.97B revenue base, 66.4% gross margins, $703M FCF, and Enlighten AI platform already embedded in enterprise contracts. Verint takes second with the most aggressive AI monetization model (per-bot pricing) but carries execution risk from slower growth and leverage. Five9, despite best-in-class cloud architecture, lacks a proprietary AI layer and trades at a valuation discount that reflects this structural gap.
NICEVRNTAI Agents vs. Human Contact Centers: Mapping the Winners and Losers Across a $500B Market
AI agents are restructuring the $500B contact center market, creating clear winners (cloud platform vendors like NICE, Five9, and Salesforce) and losers (BPO operators like Concentrix and TTEC whose human-labor model is under structural assault). NICE leads on profitability and AI product maturity at an undemanding valuation; TTEC and Concentrix face secular headcount displacement with limited credible AI pivots.
NICECRMCNXCFive9 vs. NICE: Why the 8x Margin Gap Tells the Real AI Contact Center Story
NICE's 22.2% operating margin dwarfs Five9's 2.8% in FY2025 — an 8x gap rooted in an 11.7pp gross margin advantage and superior SG&A leverage from 2.6x greater scale. However, Five9's margin trajectory is inflecting sharply, with operating margins improving from -5.8% to +7.3% over five quarters, and its forward P/E of 5.3x versus NICE's 11.0x prices in significant upside if the trend holds.
NICEWhich enterprise verticals are switching CCaaS vendors fastest — and does Five9 or NICE win those deals?
NICE dominates enterprise-wide CCaaS vendor switches — particularly in financial services — with 66% gross margins and 22% operating margins, while Five9 wins mid-market and BPO deals at faster growth rates but thinner margins. At 5.3x forward P/E, Five9 is a turnaround bet; NICE at 11x forward earnings is the quality compounder in a market where Amazon Connect looms as the disruptive low-cost entrant.
NICETWLOAMZNDoes Twilio or Amazon Connect pose a bigger substitution threat to Five9 and NICE than each other?
Amazon Connect poses a greater substitution threat to Five9 and NICE than Twilio due to AWS's enterprise distribution advantage, AI infrastructure dominance, and disruptive per-minute pricing model. Five9 is more vulnerable than NICE given its narrower product suite and $33M operating income vs. NICE's $660M, leaving less room to invest defensively against platform giants.
TWLOAMZNNICECan Five9's agentic AI close the margin gap with NICE, or does scale win in CCaaS?
NICE dominates Five9 on profitability with a 19pp EBIT margin advantage and 15x more net income, but Five9's dramatic inflection to GAAP profitability in FY 2025 — from -$82M to +$39M net income in two years — suggests agentic AI is closing the gap. Scale still wins on absolute economics, making NICE the quality hold while Five9 is the speculative bet at 1.3x EV/Sales.
NICEWho Wins the $500B Contact Center AI Disruption — NICE, Salesforce, or the New Entrants?
The $500B contact center market is undergoing structural disruption as AI agents replace human representatives at scale, creating a clear opportunity for cloud CCaaS and infrastructure providers. NICE and Salesforce lead the field with defensible AI platforms and strong profitability, while Five9 faces a binary outcome and Twilio offers durable infrastructure exposure across the broader AI agent ecosystem.
NICECRMTWLOAt What AI Agent Attach Rate Does CCaaS Revenue Mix Shift Structurally — and Who Gets There First?
The structural inflection in CCaaS occurs when AI agent autonomous-handle-rates cross 20-25%, shifting revenue mix from seat-based to consumption-weighted AI pricing. Salesforce has the highest probability of getting there first via Agentforce's installed-base scale, while NICE offers the best risk-adjusted valuation for investors positioning ahead of the 2027 inflection. Five9 and Verint are higher-variance bets on the pace of enterprise AI adoption.
NICEVRNTCRMNICE vs. Five9 vs. Verint: Which CCaaS Platform Is Most Ready to Monetize AI Agents by 2027?
NICE, Five9, and Verint are competing to monetize AI agents in the CCaaS market by 2027. NICE leads on financial strength ($2.97B revenue, 22.5% FCF margin) and has the most advanced consumption-based AI pricing model; Five9 shows improving momentum but faces structural margin headwinds; Verint's WEM-focused open platform is differentiated but revenue growth is lagging. NICE is best positioned to convert AI agent adoption into durable revenue at scale.
NICEVRNT
Five9, Inc. company profile
Overview
Five9, Inc. (NASDAQ:FIVN) is a cloud-based contact center software company founded in 2001 and headquartered in San Ramon, California. The company went public in April 2014 and has established itself as a leading provider of cloud contact center solutions, serving customers across various industries including banking, healthcare, technology, and business process outsourcing. Five9 has grown from a traditional voice-focused contact center provider to a comprehensive customer experience platform that incorporates artificial intelligence and omnichannel capabilities.
Business
Five9 operates in the cloud contact center software industry, which provides technology solutions for customer service operations. A contact center is essentially a centralized office where customer service representatives handle inbound and outbound communications with customers through various channels like phone calls, emails, chat, and social media. The company's core offering is a virtual contact center cloud platform that enables businesses to manage customer interactions across multiple communication channels. This platform replaces traditional on-premises contact center equipment with cloud-based software that can be accessed from anywhere with an internet connection. The solution includes features like automatic call distribution, interactive voice response systems, workforce management tools, and real-time analytics. Five9's business is organized around several key revenue streams: 1. **Subscription Revenue (approximately 80% of total revenue)**: This includes software licenses for contact center seats, AI and automation tools, and platform access fees. The enterprise segment represents about 88% of subscription revenue, while commercial customers make up the remaining 12%. 2. **Usage Revenue (approximately 14% of total revenue)**: Primarily telecommunications charges based on call volume and minutes used by customers. 3. **Professional Services (approximately 7% of total revenue)**: Implementation, training, and consulting services to help customers deploy and optimize their contact center operations. The company has been particularly focused on expanding its AI and automation capabilities, which now represent about 9% of enterprise subscription revenue and are growing at over 40% year-over-year. These AI solutions include virtual agents, conversation analytics, and automated customer service tools that can handle routine inquiries without human intervention.
Revenue model
Five9 generates revenue primarily through a Software-as-a-Service (SaaS) subscription model. The company charges customers monthly or annual fees based on the number of agent seats (workstations) they use, along with additional charges for premium features, AI capabilities, and usage-based services like telecommunications minutes. The paying customers are primarily businesses that operate customer service, sales, or support operations. These range from small commercial businesses to large Fortune 500 enterprises across industries like financial services, healthcare, retail, and business process outsourcing companies. Enterprise customers, who typically have more complex needs and larger deployments, generate the majority of Five9's revenue and tend to have higher average revenue per user. Several factors can impact Five9's margins and profitability. **Positive margin drivers** include the company's shift toward higher-value AI and automation products, which command premium pricing, and the scalable nature of cloud software that allows for operating leverage as the customer base grows. The company's focus on enterprise customers also supports better margins due to larger deal sizes and longer contract terms. **Negative margin pressures** come from competitive dynamics in the contact center market, where Five9 competes against larger players like Genesys and emerging point solutions. Macroeconomic uncertainty can lead to longer sales cycles and customer budget constraints, as evidenced in recent quarters. Additionally, the company's significant investments in research and development for AI capabilities and international expansion create near-term margin pressure, though these are intended to drive long-term growth. Telecommunications costs, which are passed through to customers, can also fluctuate based on usage patterns and carrier pricing.
Competitive moat
Five9's competitive moat is moderately strong but faces increasing challenges. The company's primary advantages stem from its platform integration capabilities and switching costs. Once enterprises implement Five9's contact center solution, migration to competitors involves significant time, cost, and operational disruption, creating natural customer stickiness. The company's dollar-based net retention rate of 107% demonstrates this stickiness, though this has declined from higher levels in previous years. The company has built valuable ecosystem partnerships with major technology platforms like Salesforce, ServiceNow, Microsoft, and Google Cloud. These integrations create additional switching costs and provide Five9 with access to these partners' customer bases. The company's engine-agnostic approach to AI also provides flexibility that some competitors lack. However, Five9's moat faces significant competitive pressures. The contact center market includes well-capitalized competitors like Genesys and NICE, which have comparable or superior resources for product development and market expansion. Additionally, major cloud providers like Amazon Web Services and Microsoft are developing competing solutions, though they haven't yet significantly impacted Five9's large enterprise deals. The emergence of AI-focused point solutions presents another competitive threat, as specialized vendors may offer superior AI capabilities in specific use cases. Five9's response has been to develop a comprehensive AI portfolio, but this requires continued substantial investment to maintain competitiveness. The company's international expansion efforts also face established local competitors in various markets, limiting the effectiveness of its moat outside North America.
Risks & safety
Five9 presents a moderate margin of safety with mixed financial health indicators. **Cash and Liquidity Position:** - Cash and short-term investments: $370 million as of Q1 2025 - Positive free cash flow: $44 million in Q1 2025, $79 million for full year 2024 - Current ratio: 2.02, indicating adequate short-term liquidity - No immediate solvency concerns given cash position and positive operating cash flow **Debt and Leverage:** - Debt-to-equity ratio: 1.86, indicating moderate leverage - Total liabilities of $1.4 billion against $2.1 billion in total assets - Negative EBITDA in Q1 2025 (-$5.4 million) raises some concern about profitability trajectory **Valuation Metrics:** - Trading at 3.1x book value, which appears reasonable for a growing SaaS company - Negative EV/EBITDA due to negative EBITDA in recent quarter - Revenue multiple appears elevated given current growth rates and profitability challenges **Other Considerations:** - Recent 4% workforce reduction indicates management focus on cost control - Targeting Rule of 40 (growth rate plus profit margin) by 2027 shows clear profitability roadmap - Strong recurring revenue base (92% of total) provides revenue predictability
Recent development
Over the past few years, Five9 has undergone a significant strategic transformation centered around artificial intelligence and platform expansion. The company has evolved from a traditional cloud contact center provider to an AI-powered customer experience platform. **AI Strategy and Product Development**: Five9 has made AI its primary growth driver, launching multiple AI-powered solutions including GenAI Studio, AI Knowledge, Five9 AI agents, and various automation tools. The company's AI revenue has grown dramatically, reaching 46% year-over-year growth in 2024 and now representing 9% of enterprise subscription revenue. Management has positioned AI as both a defensive necessity and growth opportunity, with AI products comprising over 20% of enterprise new logo bookings. **Strategic Acquisitions**: The company completed the acquisition of Acqueon in 2024 to expand its proactive customer engagement capabilities, and previously acquired Aceyus to enhance cloud migration services and leverage contextual data for AI applications. **Partnership Ecosystem Expansion**: Five9 has significantly strengthened its partnerships with major technology companies including Salesforce (achieving Summit Status), ServiceNow, Google Cloud, and Microsoft. These partnerships have opened new go-to-market channels and integration opportunities, with initiatives like "Bring Your Own Telephony" with Salesforce showing particular promise. **International Expansion**: The company has accelerated its global expansion, opening an India data center, obtaining Indian telecommunications certification, and growing international revenue at 29% year-over-year. This expansion represents a significant long-term growth opportunity given the underpenetrated nature of cloud contact centers globally. **Operational Efficiency Focus**: In response to macroeconomic pressures and the need for profitability, Five9 implemented a 4% workforce reduction in 2025 and set a target to achieve Rule of 40 performance by 2027, balancing growth with profitability improvements.
FIVN company profile · for informational purposes only — not investment advice.
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