MoneyHero Limited Class A Ordinary Shares Q4 FY2025 earnings call

Danny Leung mentioned the leadership transition, with the board initiating search for permanent CEO. Fourth quarter and full year financial performance showed improvement in adjusted EBITDA and net loss. Strategic pivot towards healthier revenue mix, focusing on insurance and wealth products. AI automation touched up to 70% of customer service queries in 2025, with 47% resolved without human intervention in December 2025. Total operating costs and expenses decreased, with technology costs down 59% full year, employee benefit expenses down 33% full year. Singapore and Hong Kong as primary growth engines, Taiwan and Philippines recovering from operational disruptions.

Fourth quarter net profit was $0.5 million, a turnaround from a net loss of $18.8 million in the same period last year. Fourth quarter revenue grew 27% year-over-year to $20 million, with Singapore revenue surging 56% year-over-year and Hong Kong growing 27% year-over-year, accounting for 86% of revenue. Full year 2025 revenue was $73.4 million, cost of revenue fell 7 percentage points to 51% of revenue. Revenue from insurance and wealth products together accounted for approximately 30% of fourth quarter revenue, with wealth revenue growing 50% year-over-year. Full year wealth revenue grew 19% to $10.1 million, insurance revenue grew 11% to $9.1 million, together representing 26% of full-year revenue.

Expect full year 2026 adjusted EBITDA to exceed 2025 levels, driven by expansion of high margin insurance and wealth protocols, AI driven operating leverage, and conversion of member base into recurring multi-product customers.

Leadership transition process, market uncertainties affecting revenue mix, operational disruptions in markets like Taiwan and Philippines, potential impact of unconfirmed market speculations like merger talks.

Q: Can you provide a bit more color on the sudden leadership transition?

A: The transition is deliberate as the company moves into scaling phase, board seeks permanent CEO with expertise in profitable growth.

Q: What are the key opportunities to grow within the insurance segment?

A: Leaning into deeper partner integrations, using AI to personalize experience, expanding product offerings.

Q: Do you feel you have now established a stable baseline for future revenue growth?

A: Yes, fourth quarter revenue grew 27% year-over-year, shifting to higher margin products, cost of revenue improved.

Q: How much of the cost saving is permanent and how are you using AI to scale efficiently?

A: Efficiency gains are structural, retired legacy systems, AI handles majority of customer service queries, allowing growth without cost return.

Q: Why did you restate your historical members and applications metrics?

A: Conducted audit of legacy data infrastructure, updated numbers to correct errors in member counting and application tracking.

Q: How is your AI initiative advancing beyond cost reductions?

A: AI reshaping revenue generation, handling more queries, improving approval quality, conversion rates.

Q: Comment on merger talks with Voltec?

A: Company does not confirm, deny, or comment on market speculations, focuses on executing long-term strategy.