Chime Financial, Inc. Q4 FY2025 earnings call

• 2025 was a strong year with 31% revenue growth, 12-point year-over-year improvement in adjusted EBITDA margin to 10% in Q4. • Completed multi-year migration to Chime Core, now 100% on own tech stack, with cost to serve ~1/3 of large banks and 1/5 of regional banks, reducing transaction processing costs by ~60%. • Launched Chime Card, MyPay, Chime Workplace. MyPay scaled, reached 1% loss rate target faster than planned. • Chime is number one for online banking among Americans earning up to $100k, named best checking account and online banking experience by NerdWallet, leader in U.S. checking account openings by J.D. Power. • 2026 priorities: extend lead as best financial partner for everyday consumers with new premium membership tier, expand product suite for higher earners, accelerate momentum in enterprise channel, embed AI across Chime with launch of Jade consumer AI offering in Q2.

In Q4, Chime had 31% revenue growth. Added ~500,000 net new active members, total now 9.5 million. MyPay scaled to over $400M revenue run rate in Q4 with 60% transaction margin, reached 1% steady state loss rate. Chime Card launched, direct depositors earn 1.5% cash back, etc., with credit spend as a percent of overall purchase volume increasing to 21% in December from 16% in September. Platform-related revenue increased 47% year-over-year in Q4. Instant loans originated ~$400M in 2025, 10% of active members had an open loan.

• Q1 2026 expected revenue between $627 - $637M, +21-23% YOY; adjusted EBITDA between $90 - $95M, margin 14-15%. • Full year 2026 expected revenue between $2.63 - $2.67B, +20-22% YOY; adjusted EBITDA between $380 - $400M, margin 14-15%, with expectation to be GAAP profitable for the balance of the year. • Q1 benefits from larger-than-usual tax refunds. Full year goal to add ~1.4 million net new actives, drive RPAM growth with Chime Card, MyPay, Instant Loans, and maintain transaction margins from Chime Core migration. Plan to invest in sales and marketing for new product launches, esp. Q2 premium membership tier launch.

Q: Tensin Huang with JP Morgan asked about member behavior, competitive landscape, and tax season impact.

A: Chris and Matt responded on new account openings, cohort quality, competitive position, and tax season engagement.

Q: James Fawcett with Morgan Stanley asked about product un-gating, credit mix, and rewards on Chime Card.

A: Matt discussed Chime Card adoption, credit mix increase, and new membership tier benefits.

Q: Andrew Jeffrey with William Blair asked about instant loans credit performance and margin.

A: Mark talked about instant loans originations, risk profile, and margin impact.

Q: Will Nance with Goldman Sachs asked about MyPay variable pricing model and enterprise growth.

A: Mark and Chris discussed MyPay pricing shift and enterprise momentum.

Q: Jeff Cantwell with Seaport Research asked about CAC, LTB, and RPM.

A: Chris and Jeff talked about CAC trends, LTV to CAC ratio, and RPM drivers.

Q: Adam Frist with Evercore ISI asked about operating leverage and MyPay loss rates.

A: Chris and Mark discussed operating leverage from Chime Core and AI, and MyPay loss rate outlook.

Q: Sanjay Sakrani with KBW asked about tax refund assumptions.

A: Chris discussed tax refund impact on Q1 guidance.

Q: Darren Peller with Wolf Research asked about product velocity and enterprise incorporation in user growth.

A: Chris talked about key product initiatives and enterprise guidance